Contact Details
+919911838303
surgaoptical@gmail.com
Shop No. - 5971, Ballimaran Chandni Chowk, Delhi - 110006
Effective Date: 12/02/2025
At SugraOpticals, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information Collection
We may collect personal information such as your name, email address, phone number, and billing information when you make a purchase or register an account on our website.
Use of Information
The information we collect is used to process orders, improve customer service, and provide you with updates about products, promotions, and special offers. We will not sell or share your personal information with third parties without your consent, except when required by law.
Cookies
Our website uses cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, but this may affect the functionality of the site.
Data Security
We employ industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: 12/02/2025
By accessing and using SugraOpticals, you agree to comply with the following terms and conditions:
Use of Website
You agree to use the website only for lawful purposes and in accordance with these terms.
Account Registration
You may need to create an account to access certain services or make purchases. You are responsible for maintaining the confidentiality of your account and password.
Product Descriptions
We strive to provide accurate product descriptions, but we do not warrant that they are always error-free. Prices and availability are subject to change without notice.
Intellectual Property
All content on the website, including text, images, logos, and software, is the property of SugraOpticals and is protected by copyright laws.
Limitation of Liability
SugraOpticals is not liable for any indirect, incidental, or consequential damages resulting from the use of the website or the products purchased.
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved in the appropriate jurisdiction.
Amendments
We reserve the right to modify or update these terms at any time. All changes will be effective immediately upon posting on the website.
Effective Date: 12/02/2025
We understand that sometimes cancellations and refunds are necessary. Below is our policy regarding cancellations and refunds:
Cancellation
You can cancel your order within [insert number of hours/days] of placing it. If your order has already been shipped, cancellation will not be possible.
Refunds
If your order is canceled before shipping, a full refund will be processed to your original payment method. If the product is defective or damaged, please contact us within [insert time frame] of receiving the product for a refund or replacement.
Return Process
To initiate a return, please contact our customer service team at surgaoptical@gmail.com or call us at +919911838303. The returned product must be in its original condition with all packaging and tags intact.
Non-Refundable Items
Certain items may not be eligible for a refund, such as perishable goods or customized products. Please check the product description for specific terms.
Processing Time
Refunds will be processed within 2 business days after the return is received and inspected.
